In honor of Disney Institute’s 25th anniversary, Disney Publishing Worldwide has released an updated edition of Be Our Guest: Perfecting the Art of Customer Service, the quintessential guide to Disney’s legendary customer service. Authored by Disney Institute and writer Theodore Kinni, the updated book outlines how customer service continues to
Tag: Jeff James
Disney Institute Introduces New Content for Leadership Excellence Program
Disney Institute introduced today a redesign of one of its core programs, Disney’s Approach to Leadership Excellence, with more focus on current leadership practices among top Walt Disney Company executives. Anchored by Disney’s renowned leadership model, the Chain of Excellence, the new and improved Disney’s Approach to Leadership Excellence program
