Disney World’s New Disability Access Service Sparks Controversy with Class Action Lawsuit Waiver


New Disability Access Service System Requires Guests to Agree Not to File Class Action Lawsuits

Walt Disney World’s recently launched Disability Access Service (DAS) system is drawing attention to a controversial clause within its terms and conditions. The new process, which requires guests to participate in a live video chat with a Cast Member to assess eligibility, it also includes a requirement for users to waive their right to participate in class action lawsuits related to the service.

Related – New Disney Disability Access Service Launching at Disney World and Disneyland


The wording states:

“I understand that after an individualized decision regarding my personal circumstances I may be offered DAS, alternative accommodations, or no accommodations at all. I agree that any lawsuit I may file, or participate in, challenging this decision, the individualized discussion, or the overall process itself, shall be conducted only on an individual basis and not as a plaintiff or class member in a purported class, consolidated or representative action or proceeding.”

This provision has sparked concerns among some disability advocates and legal experts, who argue that it limits the rights of individuals with disabilities seeking legal recourse if they encounter issues with the DAS system. By requiring users to forego class action lawsuits, Disney effectively prevents them from joining together to pursue legal claims, potentially making it more difficult for individuals to hold the company accountable.

Related – Disneyland Warns Lifetime Ban Possible for False Statements in Disability Access Service Registration

Tiana's Bayou Adventure Opens June 28 at Walt Disney World
(Bennett Stoops, Photographer)

While Disney has not publicly addressed the concerns surrounding the class action waiver, it remains a point of contention for some who see it as a potential barrier to fair and accessible service for guests with disabilities. As the new DAS system continues to roll out, it remains to be seen how this clause will impact user experiences and potential legal challenges in the future.

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Chip is the owner, editor, and writer of Chip and Company. When he is not writing about Disney News or Planning Tips, you will find him counting down the days to his next Disney Vacation.
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