For anyone that is visiting Walt Disney World in a wheelchair or if you have another medical condition that requires accommodations, I highly recommend stopping by guest relations to pick up a Guest Assistance Card. This card will help alert Cast Members of your needs and can make your vacation a little easier.The type of card that is issued to you will depend on your needs. They are extremely useful if you have a disability that is hidden. This could include Autism, heat sensitivity, or crowd phobias.
When you arrive at guest relations all you need to do is explain your needs to the Cast Members. If you don’t want to disclose your exact medical condition you are not required to do so. You just need to explain the type of accommodations that you need. Also, make sure that the person requiring the Guest Assistance Card is present when you are requesting it.
If you have a disability that is not visible, I would recommend getting a note from your doctor. It is not required but it can be helpful. Again, you don’t have to disclose your medical condition. Your doctor can just explain what you need to make your vacation more magical. You should also get the Guest Assistance Card if you are using a stroller as a wheelchair so that you can take the stroller into queues when other strollers have to be parked. You can also get a stroller as a wheelchair tag that will help alert Cast Members.You only have to stop at Guest Relations at one park. Once you have the card it is good for all four parks and will be valid for the length of your stay. The type of accommodations that you receive will depend on the type of card that you are issued.
If you are using the Guest Assistance Card at an attraction that does not offer a FASTPASS line you will do one of two things. You will either enter through the standard queue or the Cast Members will take you to an alternate entrance on some attractions, this is usually the exit. One thing that I would like to stress is that a Guest Assistance Card is not a front of the line pass. There are some queues that wheelchairs cannot enter, like Big Thunder Mountain Railroad, and you must enter through alternative entrance but that does not mean shorter wait times. There have been times where I have waited longer than the posted wait times. What it does do is make your trip better and let Cast Members know how they can help.
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