Aulani Resort will close beginning 5 p.m. on Tuesday, March 24-Tuesday, March 31, 2020. This will give guests the ability to make necessary travel arrangements or book alternative accommodations.
For reservations booked through DisneyAulani.com or The Walt Disney Travel Company call (866) 443-4763 to reschedule reservations with arrivals of March 24-31 to a future date. To provide additional flexibility, Disney is waiving all Disney-imposed change and cancellation fees up to the date of check-in for guest’s reservations that are impacted, as well as those rescheduled reservations with arrivals through June 30, 2020.
On Tuesday, March 24 at 5 p.m., room-only reservations booked directly through Disney, for arrivals March 24-31, will automatically be canceled.
Disney will also process a refund to the original form of payment if a payment had been made. Please note that cancellation fees imposed by third-party suppliers, including airlines and rental cars, as well as non-refundable products like travel protection plans, are deducted from refundable amounts for Walt Disney Travel Company packages.