Annual Passholders are suing Disney for not being able to get Theme Park Reservations
Two Disney World Annual Passholders who live in Florida are suing Disney due to NOT being able to get Theme Park Reservations according to Florida Politics.
“Disney’s conduct is a predatory business practice, aimed at exploiting the customers who support it the most, its annual pass holders. Disney abused a global pandemic to take advantage of its own loyal customers and increase its revenue,” said the lawsuit filed Tuesday at U.S. District Court in Orlando.
(Scroll to the bottom to see the statement issued by Disney)
According to the lawsuit, the Annual Passholders paid $633 per pass for their entire family with the expectation they could get access 365 days a year and not have to plan their trips in advance. The reservation slots were always full for pass holders while Disney would continue to sell single-day tickets to welcome in other guests.
There is an ongoing lawsuit in Disneyland for the exact same issue.
Neither Disney World nor the attorneys representing the Annual Passholders responded to a request for comment.
Back in May Disney CEO Bob Chapek said that the Park Pass Reservation System and Disney’s Genie+ were here to stay.
He claims the new system allows the parks to keep costs down. He said, “Our balanced reservation system…helps us manage our price per day.” Knowing how many guests will be visiting each park each day allows Disney to forecast food and beverage sales, staffing needs, and more.
Are you a fan of the Park Pass Reservation System? I know many Annual Passholders aren’t as it cuts down on the spontaneous trips to Walt Disney World.
Update Wednesday, October 12th, 2022 8:00 pm
Disney issued a statement concerning the Annual Passholder lawsuit to Gabrielle Russon:
“Annual Passholders continue to be some of our biggest fans and most loyal guests. We’ve been upfront with Passholders about the updates we’ve made, and we offered them the flexibility to opt-in or opt out of the program early in the pandemic, including refunds if they desired. This lawsuit mischaracterizes the program and its history, and we will respond further in court.”
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