In Walt Disney World‘s continuing efforts to improve customer service, guests may notice a few changes during their next visit to a Disney resort. One of the first things you may notice is that online check-in lines are going away and in most resorts, they are already gone.
Our friends at Doctor Disney have shared that online check-in lines are being taken out of the lobbies as a way to try and lessen the amount of time spent for guests upon their arrival at Walt Disney World Resort resorts. The online check-in queue lines are already gone from all Deluxe Resorts and are being taken out of the Moderate and Value Resorts as well. The online and regular check-in lines are being merged together and in some cases, concierge service windows will be included in that line as well.
In my recent visit to Pop Century, I noticed that there was just one line for all guests. A Cast Member was at the front of the line answering questions or attempting to resolve any issues the guests may have. If more assistance is needed the Cast Member member directed guests to the next available desk for check-in or concierge services. I waited in line for a simple question regarding the new opening schedule of Magic Kingdom. I found the Cast Member working the line was able to quickly answer questions and minimize wait times for the majority of guests in line.
Disney’s Caribbean Beach Resort is reportedly one of the few that still have an online check-in line, but is expected to soon have that line removed and merged with the general check in line as well.
Do you typically check in at the resort or skip the lobby altogether? Let us know in the comment box below.
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Since we usually arrive by car we still have to go to the check in desks for our parking permit. Is this still the procedure?
By checking in online it allows you to completely skip the checking in process. They will text you your room number and you can just go straight to your room. That part is awesome
Pop had someone answering questions in line when I was tghere in Decemberas I went to get a couple of bday buttons and they went and got them and put my name on them
We check in online and don’t stop in the lobby at all. We were just there and they texted me to let me know our room was ready. Real easy. So much better
Checking online allows you to leave your preference. I do online, fax at 9 days, and check in at resort. We go often but as stated above, the personal greeting is nice and to make sure absolutely everything is in place. We usually get there early so that’s another reason.
Yeah, Terry. Good question. Why bother checking in online weeks ahead of time and then having to check in again upon arriving to get the room, key, etc?
Not that I go a lot, but I prefer to check-in at the resort. I like having them welcome me to the resort and sometimes you get upgraded to a better room. The last time the CM said “oh, you don’t want that room – I’ll get you a better one. And it was great. We were right down from the lobby – close to everything. Since we are getting older and sometimes arthritis doesn’t cooperate, it is great to save a few steps here and there. I like the personal touch of checking in in person.
So, why check-in online through the website?