In Walt Disney World‘s continuing efforts to improve customer service, guests may notice a few changes during their next visit to a Disney resort. One of the first things you may notice is that online check-in lines are going away and in most resorts, they are already gone.
Our friends at Doctor Disney have shared that online check-in lines are being taken out of the lobbies as a way to try and lessen the amount of time spent for guests upon their arrival at Walt Disney World Resort resorts. The online check-in queue lines are already gone from all Deluxe Resorts and are being taken out of the Moderate and Value Resorts as well. The online and regular check-in lines are being merged together and in some cases, concierge service windows will be included in that line as well.
In my recent visit to Pop Century, I noticed that there was just one line for all guests. A Cast Member was at the front of the line answering questions or attempting to resolve any issues the guests may have. If more assistance is needed the Cast Member member directed guests to the next available desk for check-in or concierge services. I waited in line for a simple question regarding the new opening schedule of Magic Kingdom. I found the Cast Member working the line was able to quickly answer questions and minimize wait times for the majority of guests in line.
Disney’s Caribbean Beach Resort is reportedly one of the few that still have an online check-in line, but is expected to soon have that line removed and merged with the general check in line as well.
Do you typically check in at the resort or skip the lobby altogether? Let us know in the comment box below.
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