Update on Disneyland Resort Operations including remaining closures

The Disneyland Resort has just released more information on its remaining closures. This includes cancellation info when the Resorts & Downtown Disney will close and more…

While there have been no confirmed cases of COVID-19 at Disneyland Resort to date, after carefully reviewing the guidelines of the Governor of California’s executive order, and in the best interest of our guests and employees, we are proceeding with the closure of Disneyland Park and Disney California Adventure Park, beginning the morning of March 14 through Tuesday, March 31, 2020, as currently scheduled.

The Hotels of Disneyland Resort will close at 11 a.m. on Monday, March 16, and Disney-owned and -operated locations within the Downtown Disney District will close at 8 p.m. on Monday, March 16. Non-Disney-owned businesses may also close. Checking with the location prior to visiting is recommended. We will continue to monitor the ongoing situation and follow the advice and guidance of federal and state officials and health agencies.

Disneyland Resort will work with Guests who wish to change or cancel their visit, and will provide refunds for Disneyland Resort hotel rooms with arrival dates during this closure. We anticipate heavy call volume over the next several days and we appreciate our guests’ patience as we work hard to respond to all inquiries. Many reservations may be cancelled online without calling.

Please contact the Walt Disney Travel Company for questions and modifications at (714) 520-5050.

Cancellation and Refund Information

Annual Passports

As important members of our Disneyland Resort community, we want to provide you with an update regarding COVID-19. We understand the concern you may have, as well as the increasing number of questions on how the situation will impact you.

While there have been no reported cases of COVID-19 at Disneyland Resort to date, after carefully reviewing the guidelines of the Governor of California’s executive order and in the best interest of our guests and employees, we are proceeding with the closure of Disneyland Park and Disney California Adventure Park, beginning the morning of March 14, 2020, with the Parks currently scheduled to reopen on April 1, 2020. The Hotels of Disneyland Resort will remain open until Monday, March 16, 2020 to give guests the ability to make necessary travel arrangements; Downtown Disney will remain open at this time. We will monitor the ongoing situation and follow the advice and guidance of federal and state officials and health agencies.

Given the necessary closure, all Annual Passholders who have Passports that are valid during the closure period, will have their Passport expiration date extended based on pass type and level of access due to the impacts of the closure. The extended date will be reflected on your Passport account prior to our reopening of the parks.

Annual Passholders on the monthly payment program will remain on the current payment schedule and continue to make their scheduled payments. These Annual Passholders will have their Passport expiration date extended based on pass type and level of access due to the impacts of the closure, and will not be required to make any payments during that extended period.

For Disney Flex Passholders, we will cancel reservations for the duration of the closure without penalty.

We appreciate your patience and consideration during this unprecedented time.

Theme Park Tickets

If you planned to visit the Disneyland Resort theme parks between March 14, 2020 and March 31, 2020 and you have already purchased your tickets, you still have options to visit the parks:

• Unused 1-Day Tier 1-5 Tickets are valid through December 30, 2021. Admission dates vary depending on the type of ticket purchased. Learn when your 1-day theme park ticket can be used.
• Unused multi-day tickets are valid for a future visit through January 12, 2022.

If you have any questions, please call (714) 781-4636. We anticipate a high call volume over the next few days.

Room-Only Hotel Reservations

During the temporary closure of the Disneyland Resort, Guests may cancel their room-only hotel reservations for scheduled stays during the closure, and receive a full refund.

To receive your refund for your Disneyland Resort hotel room reservation, cancel your reservation online or call (714) 520-5050. We anticipate high call volume over the next few days.

If you are unable to reach us before your check-in date, you will not be penalized or assessed fees for canceling your Disneyland Resort hotel room reservation after your check-in date.

Vacation Packages

During the temporary closure of the Disneyland Resort, Guests may cancel their Disneyland vacation packages for scheduled visits during the closure, if booked through the Walt Disney Travel Company, and receive a full refund—excluding third-party products and fees.

To receive your refund on your Disneyland Resort vacation package, cancel your vacation package online or call (714) 520-5050. We anticipate high call volume over the next few days.

If you are unable to reach us before your check-in date, you will not be penalized or assessed fees for canceling your Disneyland vacation package after your check-in date.

Dining and Activity Reservations

During the temporary closure of the Disneyland Resort, Guests may cancel their reservations at any time and receive a full refund for the below experiences if scheduled during the closure period:

• Dining
• Disney Princess Breakfast Adventures
• Savi’s Workshop – Handbuilt Lightsabers
• Droid Depot
• Disneyland Resort VIP Tours
• Bibbidi Bobbidi Boutique

If your reservation is scheduled during the closure, you will not be charged a fee and you will automatically receive a refund if you do not cancel.

Special Event Tickets

During the temporary closure of the Disneyland Resort, Guests will be refunded the purchase price for any separately ticketed special events that were planned during the closure.

If your event is scheduled during the closure, you will automatically receive a refund within 30 days and do not need to contact the Disneyland Resort.

For more information on the Walt Disney World area, cancellation news just click here.

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