Universal Orlando releases an update on assisting guests who travel is affected by Hurricane Ian

With Hurricane Ian about to make landfall in Florida and the Universal Orlando Resort closed, many guests who have reservations during and after the closer are trying to find answers. Moments ago Universal Orlando released the following update for guests whose travel is directly affected by the hurricane.

The Guest Contact Center is currently experiencing higher than expected wait times and is currently assisting guests whose travel is directly affected by the hurricane. If your travel dates are after Sept. 30, we would appreciate if you would call us back at a later date.
— Universal Orlando Resort (@UniversalORL) September 28, 2022

The Universal Orlando Resort Guest Contact Center is currently experiencing higher-than-expected wait times and is currently assisting guests whose travel is directly affected by the hurricane. If your travel dates are after September 30th, we would appreciate it if you would call us back at a later date.

Our hotels are currently at full capacity and will remain operational as they focus on taking care of our guests. If you have an existing reservation for arrival through Friday that you would like to cancel or modify, please continue to hold.

Here is more information from the Universal Orlando Weather Update page.

Universal Orlando Resort has made the following operational decisions due to Hurricane Ian:

Our destination, including CityWalk, will close on Wednesday, Sept. 28. We will remain closed Thursday and anticipate reopening on Friday, Sept. 30 as conditions permit.
Our hotels are currently at full capacity and will remain operational as they focus on taking care of our guests.
Our Halloween Horror Nights event at Universal Studios Florida will be canceled Wednesday, Sept. 28 and Thursday, Sept. 29. We anticipate reopening the event on Friday, Sept. 30 conditions permitting.

Stay tuned to Chip and Company for more details.

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Chip 13,227 Posts

Chip is the owner, editor, and writer of Chip and Company. When he is not writing about Disney News or Planning Tips, you will find him counting down the days to his next Disney Vacation.

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