Universal’s Citywalk reopened on Friday and we took a visit the following day to see all the new safety procedures. Citywalk and the rest of the theme parks around Orlando have been closed since March. Citywalk is actually the first to reopen and the excitement was high. Guests and Team Members really seemed happy to be back. The theme parks are not opened yet and do not have a date set for reopen as of right now. Citywalk is open limited hours nightly from 4:00 PM- 10:00 PM.
Photos: Universal Citywalk Is Now Open In Orlando
There is a very different scene as soon as you enter. Parking for right now is free and you don’t stop at the booths before the parking garage. They have team members directing traffic into the garage and that’s it. There is signage all around for guests. Guest must wear a mask at all times except while eating or having something to drink. You start to see all this signage before the main bag check. This is where you’ll have your temperature checked.
There are three lines for temperature checks and behind the checks are markers on the ground to help guests stay six feet apart from the party in front of them. They will call you up to the table for checks.
After temperature checks, you head to the main area for bag checks. This is normal procedure except for the social distancing between travel parties. You can also purchase masks in the small shop prior to back check. They are $6.00 for one or $15.00 for three. You can also purchase hand sanitizer for $3.00.
Then you enter inside Universal Citywalk. They had drummers welcoming guests in and some Team Members there letting guests know what was to be expected. There is plenty of signage and sanitizing stations around.
Here’s a list at what is currently open:
Full-service restaurants and quick-service food locations:
- Auntie Anne’s Pretzels
- Bubba Gump Shrimp Co.™ Restaurant and Market
- Cinnabon® mobile ordering available
- Cold Stone Creamery®
- Jimmy Buffett’s® Margaritaville® (outside & Lone Palm)
- Red Oven Pizza Bakery™ mobile ordering available
- Toothsome Chocolate Emporium & Savory Feast Kitchen™ (Dessert Foundry & Candy Smith areas)
- Voodoo Doughnut mobile ordering available
- Hart & Huntington Tattoo Company® (retail only)
- Universal Studios Store™ and select merchandise carts
- Hollywood Drive-In Golf™
Restaurants and shops open look a little like this. They have a Team Member out front of each venue and only allow so many guests in at a time. Right now capacity is at 25%. For the full service restaurants like Margaritaville they take your number and send you a text when your table is ready. Everyone waiting must stand six feet apart between travel parties. It was really organized and everyone really seemed to be following rules without any issues or complaints.
Voodoo Doughnuts was also open and the service was really friendly. They have a limited menu but there were still an overwhelming number of doughnuts to choose from. You can also mobile order here. They had a Team Member there cleaning the chair after every person who took a photo.
Universal’s Citywalk really did a great job in being the pioneer in what looks like the new normal for theme parks for the time being. They have Team Members disinfecting constantly and have people making sure everyone is wearing a mask and being safe. The atmosphere was really light and it didn’t seem uncomfortable walking around. If you do plan on heading out please stay safe and follow any guidelines set. Hopefully we will all be back in the theme parks soon.
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