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Orlando Airport Honored with 2025 ASQ Customer Experience Awards
Orlando International Airport (MCO) has officially solidified its reputation as a traveler favorite, securing two distinguished 2025 ASQ Customer Experience Awards from Airports Council International (ACI) World. These accolades highlight MCO’s success in managing the needs of its nearly 58 million annual passengers while maintaining a high standard of service.
The airport was recognized in two premier categories for North American airports handling over 40 million passengers:
- Best Airport at Departures
- Most Enjoyable Airport
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A Commitment to the Traveler Journey
The ASQ (Airport Service Quality) awards are unique because they rely on real-time data. Unlike retrospective surveys, ASQ measures satisfaction while passengers are physically in the airport, providing a precise “snapshot” of the end-to-end journey.
Lance Lyttle, CEO of the Greater Orlando Aviation Authority (GOAA), credited the achievement to the airport’s frontline staff.
“Winning these two prestigious customer experience awards is an incredible honor and a reflection of our team’s unending commitment to our passengers. These accolades belong to our employees, who show up with dedication and passion every day.”
The “Elevating MCO” Vision
These awards serve as a benchmark for MCO’s broader strategic initiative, Elevating MCO & ORL. This vision is designed to boost the airport’s global standing through four foundational pillars:
- Customer Experience: Prioritizing seamless transitions and comfort.
- Community: Strengthening local ties and economic impact.
- Infrastructure: Investing in modern, efficient facilities.
- People: Empowering the workforce that drives the daily operations.
Justin Erbacci, Director General of ACI World, praised MCO’s dedication, noting that the award highlights the airport’s role in delivering “reliable, high-quality airport experiences” in a competitive global market.
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Why MCO Stands Out
To qualify for these awards, MCO had to pass rigorous quarterly quality audits. The sampling method is highly structured, selecting passengers based on carrier, destination, and traffic patterns to ensure the data truly reflects the diverse traveler base in Orlando.
| Feature | Detail |
| Global Reach | ACI represents 2,200+ airports in 160 countries. |
| Annual Passengers | Nearly 58 Million. |
| Award Ceremony | September 2025 at the ACI World Airport Experience Summit. |
| Location | Istanbul, Turkey. |
As MCO continues to expand and evolve, these awards reinforce its status as a premier gateway to Florida and a leader in the international aviation community.
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