New Pre-Arrival video chat available for Disability Access Service at Walt Disney World

New Pre-Arrival video chat is now available for Disability Access Service at Walt Disney World.

Here are the details from Disney on the updates to their service:

Disney Parks have an unwavering commitment to providing a welcoming, inclusive environment and accessible experiences for our Guests. As part of this commitment, Disability Access Service (DAS) is a program offered at Walt Disney World theme parks to assist Guests who have difficulty tolerating extended waits in a conventional queue environment due to disability.

Related – Disney to make enhancements to Disability Access Service

Registration Process

There are 2 ways for eligible Guests to register for the DAS program—pre-arrival via live video chat or in person at Guest Relations during a park visit. Cast Members will work with Guests individually to discuss specific requests and offer assistance.

Before you register, make sure to:

• add your travel party to your Family & Friends list, so they can be included in DAS plans
• link valid theme park admission for each member of your party
• ensure that the Guest who is requesting to use DAS is present at the time of registration, either via live video chat or at one of the Guest Relations Main Entrance locations

Pre-Arrival via Live Video Chat

Eligible Guests now have the option to pre-register virtually with a Cast Member via live video chat between 2 to 30 days in advance of a park visit.

If DAS is provided, you (or a parent/guardian if under 18 years of age) will participate in the registration process, which requires having a photo taken.

DAS is valid for up to 60 days. After this time period, you’ll need to re-register.

Please note: at this time, live chat will be offered in English only.

Other Important Things to Note

• Live chat is available from 7:00 AM – 11:00 PM Eastern Time.
• The recording of this video chat is not permitted.
• The Guest requesting DAS (or their parent/guardian) must be 18 years of age or older to register. The Guest requesting to use DAS must be present during the video call.
• If you’ve not logged in to your Disney account, you’ll be prompted to log in. If you don’t have a Disney account, you’ll need to create one before continuing.
• Video chat is screen reader-friendly for Guests with visual disabilities and available with text chat for Guests with hearing disabilities.
• At this time, live chat is offered in English only.

On-Site at Guest Relations

If you prefer to register in person, you may stop by a Guest Relations Main Entrance location during a park visit.

Guest Relations Main Entrance Locations at Walt Disney World Resort:

• City Hall at Magic Kingdom park
• The Guest Relations lobby (near the Main Entrance) at Disney’s Animal Kingdom theme park
• The Guest Relations lobby (near the Main Entrance) at Disney’s Hollywood Studios
• The Guest Relations lobby (near Spaceship Earth) at Epcot

If DAS is provided, you (or a parent/guardian) will participate in the registration process, which requires having a photo taken.

DAS is valid for up to 60 days. After this time period, you’ll need to re-register.

Coming Soon:

A Convenient New App Feature Same-Day DAS Return Time Self-Selection Tool A new way to request return times is also debuting later this fall. In lieu of having to physically go to an experience or to a kiosk to obtain a return time from a Cast Member, Guests registered in the DAS program (and their party members) will be able to make return time selections right from the My Disney Experience app during the day of a park visit.

Stay tuned for more details!

For more details please visit the Disney World DAS website.

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