Mousekeeping at Walt Disney World to Undergo Changes

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One reason guests love staying at a Disney resort Hotel is that you get exquisite service no matter which Resort you stay at on property. However, lately Disney has been falling behind on it’s Mousekeeping standards. Guests have complained of finding cheerios on the floor when they check in, to not having their beds made after receiving service. Even DVC members, who only get Mousekeeping once every few days have said the service has been very disappointing in the last few years.


Luckily we hear from WDW News Today that Disney is finally addressing the issue and there are improvements to the Mousekeeping service in the works.  Disney has posted openings on their website for Housekeeping staff, and are rumored to be adding more managers to each resort. They are also rumored to be rolling out a new system in which they can dispatch mousekeepers to rooms that need servicing in a more orderly and efficient manner.


On top of all that, there is also the possibility that Disney may bring in a third party vendor to re-train staff to improve what has recently become unacceptable Mousekeeping service.


All of this sounds good to us, what do you think of the Mousekeeping service lately at Walt Disney world?

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6 thoughts on “Mousekeeping at Walt Disney World to Undergo Changes

  1. Glad to hear this! I have noticed this same downward trend in mousekeeping. On one of our recent stays at a deluxe resort, I walked into our room after we checked in & noticed a used washcloth left in the shower, towels left on chairs on the balcony, & trash in the trash can. I couldn’t be sure someone even cleaned the room except the beds were made. I had to call & have someone clean the room again. This should not have to happen.

  2. On the cruises, we normally have an awesome cabin steward/ess. Our last cruise we got a new guy 2 days in and he did a hit and miss. We used the glasses in the room and I would put them in the sink to be taken out and replaced. I would come back and find them just wiped out and put back on the tray. I had brought a glass back from one of the bars and added it to the dirty glass collection and even that one was wiped and put back on the tray. I mean, you could see how dirty the glasses were! I called down to guest services to have new glasses brought in. My husband got the norovirus unfortunately. I called to report it and they sent this guy up with a mini carpet cleaner and other cleaning supplies. My husband went out on the verandah to get out of the way while he wiped down every other surface and cleaned almost the entire carpet EXCEPT where my husband sat and was getting sick. I pointed this out to him and he said “Oh no, it’s fine!” I said “No, that’s where you NEED to clean! He wiped the table off, grabbed his stuff and left! I finished cleaning with the clorox wipes I brought with me. I could do nothing about the carpet! I reported it to guest services, hoping the carpet would get cleaned the next day for the new occupants!

  3. On one of our last trips to WDW, it was our first visit to this particular resort so I did the typical inspection, especially of the bathroom. I noticed a razor cap sitting on the small shelf in the shower. It made me question the cleanliness of the shower. I called housekeeping and asked that they come clean it again and the manager assured me that it would be done. So we headed to the park. Came back in the afternoon and it still wasn’t done. Called again and headed back out. Came back for the evening and there was a message from housekeeping management and he said he personally supervised the cleaning and noticed that the curtain was a bit dirty as well so I now have a new shower curtain to boot. I walked into the bathroom, pulled open the same shower curtain and the cap was still there! Called the resort manager instead and voiced my complaint. They wouldn’t allow me to speak with the housekeeping manager any more and they immediately sent someone up to clean, change shower curtain and for ME to supervise. They said that there may have been a mix up in the room numbers… whatever! The good thing was, the rectified the situation and I was happy in the end and felt comfortable taking a shower that night in a very clean bathroom! On our last cruise, our cabin steward was even worse, but that’s for another post!!! 🙂

  4. I could never understand why anyone would tip Mousekeeping. We’ve been to Disney World for 4 visits, our rooms on every visit were always horribly dusty and not cleaned well. (I clean houses myself for Disney trip money, so I know what I’m talking about! I would never leave a clients’s house looking like that!) We made our own beds every morning, kept everything neat and nothing on the floor to make it easy, yet still it was cleaned halfheartedly, if at all. Towel animals that some post pictures of? Never seen a one. Mousekeeping should take lessons from Disney Cruise Ships! (Seriously, they cleaned our rooms twice! a day and our room steward was so amazing that we tipped the recommended amount and something extra as well!)

  5. Good to hear. We took our family to Disney World about a year ago for the first time. We’ve done Disneyland several times but this was our first experience at World.

    Sadly we had several poor service experiences including one with mouse keeping. On preparing to leave we were on hands and knees looking through every drawer, in cabinets, and under all furniture to make sure nothing was left behind. With 4 kids you can’t be too careful. Last thing you want is to be 8 hours down the road at your first stop and find out the stuffed animal they just can’t sleep without got left behind because if fell under the bed.

    My wife found a rag that was shoved under one of the bathroom cabinets. It was old and crusty, definitely not from our visit. It also looked like someone had used it to clean up after something you might do on the toilet, to put it as delicately as possible.

    Needless to say my wife was horrified and pretty upset to think something that nasty had been where we slept for a week. Ewww.

    The only good point is the hotel manager was very kind and apologetic.

    We have decided to give World another chance so hoping we have a better overall experience next year.

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