The Disney institute will be hosting, for the first time, a customer experience summit in the Walt Disney World resorts. This event will give all that participate a unique behind the scenes view of the brand that is Disney, a company that has always ensures the guests are heart of everything they do, and their customer service bypasses all the rest. This one of a kind event is aimed at helping all that attend transform the way the feel about their own personal experiences.
The Customer Experience Summit will take place at Disney’s Grand Floridian Resort & Spa from Aug. 22-25, 2016. The multi-day summit is a fully immersive learning event that will offer attendees a first-hand look at Disney business insights and best practices in leadership, service and employee engagement. Guests will learn how these critical customer experience elements can be adapted and applied to their own customer interactions.
The Summit will also offer guests unique field experiences throughout the Walt Disney World Resort theme parks where they will observe the Disney customer experience concepts, in action. Disney senior executives will share real-world examples of how they bring the Disney approach to life every day. The Summit keynote speakers include:
- George A. Kalogridis, president, Walt Disney World Resort.
- Karl Holz, president, New Vacation Operations and Disney Cruise Line.
- Paul Richardson, senior vice president, human resources, ESPN and chief diversity officer, The Walt Disney Company.
“This is a great chance for participants to learn from senior Disney executives how we create and deliver a customer experience that consistently exceeds expectations,” said Jeff James, vice president and general manager, Disney Institute. “The summit will be unlike any other, actively engaging attendees in our parks and resorts operation.”
For more details and to register visit: DisneyInstitute.com.
Registration fees include conference materials, guided field experiences within the operation and select meals.
To find upcoming Disney Institute business training and professional development experiences, including those offered in Spanish, as well as our year-round courses offered at the Walt Disney World Resort in Florida, the Disneyland Resort in California and Aulani – A Disney Resort and Spa in Hawaii, visit: DisneyInstituteCourses.com.
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