Hong Kong Disneyland opens new “Magic Gateway” Service Center

Hong Kong Disneyland Resort (HKDL) opened “Magic Gateway” Guest Service Center at West Kowloon Station, on the same day as the Guangzhou-Shenzhen-Hong Kong Express Rail Link (XRL) commenced service, offering guests arriving on the XRL a series of attentive services unique to Disney. HKDL believes that guests from the mainland, especially those from central and southern China, would enjoy more flexible, convenient and affordable travel with XRL, thanks to increased connectivity between Hong Kong and the extensive national high-speed rail network.

In-town check-in service for easy travel

The new “Magic Gateway” Guest Service Center, located at the arrival hall of West Kowloon Station, provides in-town check-in, baggage transfer and free shuttle bus service for guests with a reservation at any of the three HKDL themed hotels. Guests can arrange to have their baggage delivered to the hotels they are staying at and enjoy hassle-free travel at downtown Hong Kong. In addition, the Guest Service Center will provide the latest HKDL information and offers, as well as electronic park ticket purchase service.

Inaugural tour for 100-plus XRL guests to experience flexible travel

In addition to the opening of “Magic Gateway” Guest Service Center, HKDL arranged “XRL+HKDL” inaugural tour with Guangzhou- and Shenzhen-based travel agencies, taking more than 100 guests from various Guangdong areas on the XRL to Hong Kong and experience a fun-filled day at HKDL. Sammy Phu, HKDL’s Ambassador, Donald Duck and Daisy Duck welcomed the tour members at the resort and showed them through HKDL’s entertaining experiences. Guests on the inaugural tour said they could travel more conveniently and flexibly with shortened traveling time, and enjoy an exceptional journey at HKDL.

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