Dollywood Named Top Workplace in 2024
Dollywood Parks & Resorts has achieved a significant milestone by being named a recipient of the prestigious 2024 USA Today Top Workplaces USA award. This recognition places Dollywood at the 86th position on the national list among organizations with more than 2,500 employees. Notably, Dollywood stands out as the sole representative from the theme park industry to secure a spot on this esteemed list.
The Top Workplaces program, with a commendable 15-year history, conducts extensive surveys encompassing over 20 million employees to identify and honor top organizations across 60 markets with regional Top Workplaces awards. Top Workplaces USA specifically celebrates organizations with 150 or more employees renowned for fostering exceptional workplace cultures. A staggering 42,000 organizations were invited to participate in the Top Workplaces USA survey, making this recognition highly competitive and significant.
Related – Southern Living Declares Dollywood is Better than any other Theme Park
The accolade is a testament to Dollywood’s commitment to cultivating a positive work environment and prioritizing employee satisfaction and engagement. The Top Workplaces USA award is based solely on feedback gathered from employees through an employee engagement survey conducted over 12 months in 2023.
As Dollywood Parks & Resorts continues to experience rapid growth and expansion, the recognition as a Top Workplace further reinforces the company’s strong reputation for delivering exceptional customer service and fostering a thriving organizational culture. This recognition not only showcases Dollywood as an exemplary workplace but also positions it as an attractive destination for top talent seeking to be part of a dynamic and fulfilling work environment.
“The awards we’ve received during the last several years really are humbling,” said Susan Loveday, Dollywood Vice President of Human Resources. “We take pride in our host culture, and we seek to provide our team with great benefits that show them we appreciate the work they do to make Dollywood the most unique and welcoming theme park experience in the entire world. When you consider that the results of this award are derived from survey results of our own hosts, it illustrates their belief in our host culture and their pride in the place they work.”
Energage, a purpose-driven organization that develops solutions to help build top workplaces, administers the survey. Results are calculated by comparing the survey’s research-based statements, including 15 “culture drivers” that are proven to predict high performance against industry benchmarks.
“Earning a Top Workplaces award is a badge of honor for companies, especially because it comes authentically from their employees,” said Eric Rubino, Energage CEO. “That’s something to be proud of. In today’s market, leaders must ensure they’re allowing employees to have a voice and be heard. That’s paramount. Top Workplaces do this, and it pays dividends.”
Dollywood’s award-winning host experience translates directly to the guest experience. In December 2023, Forbes ranked Dollywood Parks & Resorts in the top 1% (#27) or more than 3,000 US brands rated for exemplary customer service. Dollywood was the second-highest ranked travel company on the Forbes Best Customer Service 2024 list, placing two spots behind Hawaiian Airlines. The only other theme park in the top 300 was Legoland parks (#179).
Positions are available on several teams including Dollywood’s award-winning culinary and merchandise teams, park operations positions including ticketing, transportation, house and grounds, and more. Among the openings at Dollywood’s Splash Country are house and grounds, lifeguards and culinary services positions. Dollywood’s lodging properties also have a number of openings available including food and beverage, front desk, bell/valet and housekeeping positions.
Interested applicants may view opportunities, as well as job descriptions and basic requirements for each position, at dollywoodjobs.com.
Dollywood Parks & Resorts employees receive a variety of unique benefits including 100% free tuition through Herschend’s GROW U. program, access to the Dollywood Family Healthcare Center, and complimentary Dollywood and Dollywood’s Splash Country admission for family and friends. Hosts are provided a free lunch every working shift and also take part in Dollywood’s Park Perks program, which provides free or reduced admission to a large number of regional attractions, theaters and experiences. A comprehensive benefits package, including medical, dental and vision, is available for qualified full-time employees. Dollywood also pays a portion of childcare costs for hosts whose children are cared for at an Upwards-affiliated provider. Numerous opportunities also are available to help employees develop leadership skills, including an apprenticeship program in conjunction with Walters State Community College.
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