Disneyland Updates Disability Access Service Due to Abuse

Disneyland Updates Disability Access Service Due to Abuse

Disney has updated its Disability Access Service (DAS) program to better serve guests with disabilities. The changes aim to ensure the program is used as intended for guests who may find waiting in traditional lines challenging.

Disneyland recently announced updates to its Disability Access Service (DAS) program. The program is designed for guests with developmental disabilities who have difficulty waiting in traditional lines. The updated DAS launches on June 18th and no medical records will be required to participate.

• Validity: After June 18th, DAS will be valid for the length of your ticket or up to 120 days (increased from 30 days).
• Party Size: Limited to 4 guests, including the disabled person and their immediate family (spouses, parents, children). Exceptions may be made for larger parties with minors.
• Registration: Available virtually in advance or in-person at the esplanade ticket booth windows (not inside parks).

Disney’s DAS program has been updated to improve wait times for guests with disabilities. The program’s usage has grown significantly in recent years, making it challenging to meet everyone’s needs. These changes aim to ensure the program remains effective for those who rely on it most.

Future Improvements to DAS

• More Cast Members and Training: Disney plans to increase staffing and provide specialized training for Cast Members to better assist guests using DAS.
• Eligibility Support: Disney will collaborate with Inspire Health Alliance professionals to aid Cast Members in determining appropriate accommodations for guests.
• Enhanced Queue Support: Disney will introduce new options for guests needing support while waiting in lines, including a designated “return to queue” process for restroom breaks or other needs.

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