The idea of Disney ambassadors came from Walt Disney himself. With everything happening in Disney’s world in the 60’s – the World Expo, Project X (which would be come Walt Disney World) and the approach of the 10th anniversary of Disneyland park, Walt wanted to make sure he was represented.
He set up a selection process to choose one of its employees, to carry the messages of the company during various events.
Since then, the Ambassadors program has been an integral part of every Disney destination worldwide.
Once appointed, the ambassadors embark on a two-year mission that will see them discover and publicize the richness and diversity of Disney talents, take part in solidarity operations alongside the Action Citoyenne service, or represent the destination during the event.
Joana Afonso Santiago and Giona Prevete, representatives of the first European tourist destination are those new ambassadors.
She speaks four languages (French, Portuguese, English and Spanish), and he speaks three languages (Dutch, French, English). Both are expected to represent all 16,000 employees who work every day in the destination.
Prior to her appointment, Joana worked as a sales associate at Disney World’s Disney World Shop. This Franco-Portuguese has multiplied the seasonal contracts during her language studies in restoration and Disney Parks attractions. At the end of her studies in hotel management, she joined the company definitively and illustrates the potential of internal mobility moving from the relations with the visitors to the concierge of a hotel and the sale in shop.
If he admits coming since his youngest age to visit every year Disneyland Paris with his family (making the road from Maastricht), Giona joined the company in 2010 as a survey agent. In 2015, he joined the Visitors Communication department, where he is in charge of correspondence processing with Dutch and English speaking visitors.
Joana and Giona will formally assume their new role on January 1, 2019, for a two-year term. In the meantime, they will begin a training period that will involve them in California and Florida where they will meet their counterparts, also selected in each of the Disney destinations around the world: California, Florida, Japan and China.
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