Disneyland is Sending Emails to Guests with Reservations Through July 22

Disneyland Resort has announced a phased reopening of its theme parks next month. Pending state and local government approvals, Disney’s Grand Californian Hotel & Spa and Disney’s Paradise Pier Hotel will plan to reopen on July 23. The Disneyland Hotel will open at a later date.

Guests with an upcoming Disneyland reservation from June 28-July 22, 2020 are receiving notifications that their stays will be impacted by the current closure and they may modify or cancel their Disney Resort hotel reservations or Walt Disney Travel Company packages.

Below is a sample of the email guests are receiving:

“Dear Guest:

We are sorry to inform you that your upcoming visit with us will be impacted by several closures.

While there is still much uncertainty with respect to the impacts of COVID-19, the safety and well-being of our Guests and employees remain Disneyland Resort’s top priority.

Pending state and local government approvals, we currently plan to reopen Disney’s Grand Californian Hotel & Spa and Disney’s Paradise Pier Hotel on July 23. The Disneyland Hotel will reopen at a later date.

Unfortunately, this means we are unable to accommodate your upcoming hotel room reservation. If you have already modified or canceled your upcoming Disneyland Resort hotel room reservation or Walt Disney Travel Company vacation package, no further action needs to be taken.

If you’re interested in modifying your existing travel dates, reservations are currently available for travel dates July 23, 2020 and later.

To provide additional flexibility, we are waiving Disney-imposed change and cancellation fees up to the date of check-in for reservations with arrivals through July 22, 2020.

If you are unable to reach us before your check-in date for such time period, you will not be penalized or assessed Disney-imposed fees for cancelling your Disneyland Resort hotel room reservation or Walt Disney Travel Company vacation package after your check-in date.

Note that some package components are nonrefundable and subject to third-party operator cancellation policies. You should work directly with any third-party operators you have used to book any parts of your vacation package that were not booked through the Walt Disney Travel Company, including flights, travel protection and car rentals.

To cancel or modify your reservation, please contact the Walt Disney Travel Company at (714) 520-5050 between the hours of 8:00 AM PST and 7:00 PM PST, 7 days a week. If you are a Canada resident, please call (800) 496-6337.

If you originally booked through a Travel Professional, please reach out to them directly if you have questions or would like to reschedule.

We do anticipate heavy call volume and appreciate your patience as we work hard to respond to all inquiries.

Sincerely,
Disney Destinations LLC”

If you have a Disneyland reservation and you booked through a third party, you will need to contact them to modify or cancel your reservation.


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Sara