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Walt Disney World Expands Disability Access Service (DAS) Registration Window and Updates Policy Wording
Walt Disney World has recently made adjustments to its Disability Access Service (DAS) program, providing guests with more time to determine eligibility and making subtle yet notable wording changes to its policy. The latest update allows guests to begin the DAS registration process up to 60 days in advance of their visit—double the previous 30-day window. This change gives visitors more flexibility when planning their trips and may help alleviate congestion in the live video chat system, which often experiences high demand from last-minute registrants.
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Another key update involves a rewording of DAS eligibility criteria, specifically the removal of the word “only” from the eligibility statement, which now reads “DAS is intended to accommodate those Guests who, due to a developmental disability like autism or similar, are unable to wait in a conventional queue for an extended period of time.” While Disney has not explicitly confirmed whether this signals a broader interpretation of who qualifies, the change allows for more flexibility in how the policy is applied. However, DAS eligibility remains focused on guests with developmental disabilities, such as autism, that prevent them from waiting in a conventional queue for extended periods.
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These updates follow a recent overhaul of the Disability Access Service, which resulted in increased restrictions on DAS approvals leaving many guests with disabilities who were previously awarded DAS no longer eligible. Despite these recent updates, several key aspects of DAS remain unchanged. Once approved, DAS is still valid for 240 days and allows the registered guest to bring up to three additional people (for a total of four) on return time selections. Guests can continue to book same-day DAS return times via the My Disney Experience app, with the option to visit Guest Relations or a Guest Experience Team location if needed.

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