Disney Sweetens the Compensation Plan Offered to Caribbean Beach Resort Guests

Disney has sweetened the compensation plan offered to guests who will be impacted by the renovations at the Caribbean Beach Resort. The renovations, which are scheduled to begin on May 1, have caused many guests (and travel agents!) a great bit of angst and confusion.

The confusion mainly comes into play with the changing compensation Walt Disney World has offered to guests with reservations at the Caribbean Beach Resort.  The offers have gone from nothing offered to a $75.00 per night room credit and then the room night credit was quickly replaced with a $25 Disney card for each night of stay.

We were happy to see that Disney sweetened the compensation offer this week. Guests at the Caribbean Beach Resort will receive, upon check-in, a $75.00 Disney gift card per room per night of stay. Guests with upcoming reservations received a letter outlining the new plan. In reading over the letter though, something was notably missing. Travel agents were notified of this update but were also made aware of another significant offering. Walt Disney World is also offering to move guests to a different Disney Resort hotel without any additional charges. Included in this offer are the following resorts:

• Disney’s Port Orleans Resort – Riverside
• Disney’s Port Orleans Resort – French Quarter
• Disney’s Saratoga Springs Resort & Spa
• Disney’s Art of Animation Resort
• The Cabins at Disney’s Fort Wilderness Resort and Campground

As a travel agent with clients impacted by the renovations, I jumped on the option to move them to Disney’s Saratoga Springs Resort. As you can imagine Guest Services is inundated with questions right now concerning the Caribbean Beach Resort. However, a little patience on hold (okay, two hours of patience) and I was able to make the change for my clients. Now these families will be enjoying a stay at a Disney Deluxe Villa resort for the price of a Moderate. Not a bad trade! The option to move to one of these hotels is subject to availability. Guests who want to move to any other Deluxe Resort will be charged the appropriate room upgrade. Please note the $75 per room per night Disney Gift Card will not be offered to Guests who move to another hotel.

Here is the latest update guests with reservations at the resort received:

Thank you for choosing the Walt Disney World Resort as your vacation destination!
 
The future of Disney’s Caribbean Beach Resort is being reimagined. While we recognize this will cause a degree of disruption to your stay, we are making every effort to ensure that your visit to Walt Disney World is magical.

As shared previously, please be aware that Old Port Royale Food Court, Shutters at Old Port Royale, Banana Cabana Pool Bar and Calypso Trading Post will be closed for refurbishment during your visit.

There will be a variety of dining options available to you for breakfast, lunch and dinner.

• Centertown, a dining location, will serve a Caribbean-style buffet for breakfast and a la carte dinner offerings.

• A selection of grab-and-go meals will be conveniently available for purchase throughout the day in three new island markets located in the Aruba, Jamaica and Martinique regions of the Resort.

• In-room dining will remain available. The menu includes pizza, sandwiches and pasta.

• Disney dining plans will be accepted for these offerings.

• Dining locations will make every effort to assist you with your dietary needs.

Additionally, you will still be able to make a splash at our feature pool—Fuentes del Morro Pool—or at one of our leisure pools during your stay.

Please note that noise will be heard while our Resort is being reimagined, but noise should not be heard from your Guest room between dusk and 9:00am daily.

As a thank you for your continued patronage, you will be receiving a $75 Disney Gift Card per room for each night of your stay upon check-in at Disney’s Caribbean Beach Resort. If you were previously offered a $25 Disney Gift Card per room for each night of your stay, this will replace that offer. This gift card can be used at participating Walt Disney World Resort Food & Beverage and Merchandise locations. For complete terms and conditions please visit DisneyGiftCard.com.

If you have questions or need assistance, please contact your original booking agent.

• For reservations made through Disney Reservation Center or disneyworld.com, please call 407-939-1822 between the hours of 7:00am-11:00pm (ET).
• For reservations made through Disney Vacation Club Member Services, please call 800-800-9800 or 407-566-3800 between the hours of 9:00am-7:30pm (ET) Monday through Friday or 9:00am- 5:30pm (ET) Saturday and Sunday.
• If you booked your vacation through a travel agent, please contact your travel agent directly.

Should you have any questions or concerns once you arrive, General Manager Sheryl Koenes and her team at Disney’s Caribbean Beach Resort will be happy to assist you. We look forward to hosting you as our Guest and wish you a truly magical stay!

Although the announcement of renovations at the Caribbean Beach Resort has caused some challenges and confusion, without a doubt the new refurbishment will be amazing and enhance the overall experience of staying at this resort.

What do you think of the latest compensation offer for Caribbean Beach Resort guests? Let me know in the comment box below.

Interested in a magical Disney vacation? As an agent with MickeyTravels, LLC, I can help save you time and money planning your next Disney vacation. The best part is my services are always FREE! Contact me today at natalie@mickeytravels.com or (229) 977-3373. Join me on Facebook for the latest Disney updates and tips.

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