Disney Releases a Statement on Dispute Between Disney-Owned Channels and Charter/Spectrum

Disney Releases a Statement on Dispute Between Disney-Owned Channels and Charter/Spectrum

Labor Day weekend traditionally stands as one of the year’s most prominent sports weekends, marked by the eagerly awaited return of college football and the thrilling tennis showdowns of the US Open.

Regrettably, this holiday weekend has been far from typical for the millions of Spectrum cable subscribers. ESPN and other Disney-owned channels, including ABC, have vanished from their screens due to an ongoing disagreement between Spectrum’s parent company, Charter Communications, and Disney Entertainment.

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Such disputes between cable providers and content creators have occurred in the past. However, the perplexity and frustration experienced by countless consumers are palpable as this clash disrupts a major television event. To navigate through the complexities, here are key considerations to keep in mind as this dispute unfolds during one of the year’s most significant TV weekends:

• Losing ESPN is a major issue for consumers since it’s one of the most popular channels. In fact, ESPN aired more than half (53) of the top cable 100 telecasts in Charter homes during the past year, per Nielsen, the leading audience measurement, data and analytics company. That includes all 5 of the top 5.
• In the average month, 71% of Charter subscribers tune into Disney’s networks or stations. In fact, Charter subscribers watched more than 3.3 billion hours of content on Disney networks and stations over the past year, according to Nielsen.
• Although Charter claims that they value their customers, they declined Disney’s offer to extend negotiations which would have kept Disney-owned networks up for consumers in the middle of perennial programming events like the US Open and college football.
• Even though Charter also claims to value Disney’s direct-to-consumer services, the cable company is demanding these different services for free—as they have stated publicly—which does not make economic sense. Moreover, it does not make sense for consumers who desire the flexibility to have our streaming platforms as standalone services.

Labor Day weekend is supposed to be one of the more relaxing holidays of the year in the U.S. Unfortunately, Charter has made it a stressful one for its customers—many of whom have been experiencing up to three-hour hold times to cancel their cable subscription after Disney’s networks went dark.

Disney deeply values its relationship with its viewers and is hopeful Charter is ready to have more conversations that will restore access to its content to Spectrum customers as quickly as possible.

Consumers should also know that they have many options today and can choose from competing pay TV providers that offer Disney’s entire portfolio of networks and programming, as well as TV streaming services that can be accessed by downloading an app or over a broadband connection.

For more details, go to https://keepmynetworks.com/

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