Disney Institute announced this week that they will be hosting a Customer Experience summit at Walt Disney World Resort. The event will take place at Disney’s Grand Floridian Resort & Spa from May 23 – 26, 2017. The event will be a fully immersive learning event offering attendees a first hand look at Disney business insights and strategies as well as how Disney excels in fields such a leadership, service and employee engagement.
An all-star cast of Disney senior executives will be on hand to share real-world examples of how they bring the Disney approach to their roles. The speakers include:
- George A. Kalogridis, president of Walt Disney World Resort
- Rachel Hutter, vice president of worldwide safety and health, Walt Disney Parks and Resorts
- Paul Richardson, senior vice president of human resources, ESPN
- Beth Scott, vice president of food and beverage experience planning & integration, Walt Disney Parks and Resorts
This year’s Summit will also offer guests field experience opportunities throughout Walt Disney World theme parks where they can observe the customer-service that Disney is so renowned for in action. Here’s just a few examples of the practical experiences on offer:
- Go underground at Magic Kingdom to find out how Cast Member work to serve their guests.
- Learn about the unique services that guests experience at several of Disney’s most renowned attractions.
- Discover how the guest experience has evolved through customer touchpoints during a visit to Be Our Guest Restaurant in Magic Kingdom.
- Go behind the scenes at Disney’s Animal Kingdom to learn how systems ensure the delivery of top-notch service to guests.
Interested guests can register at DisneyInstitute.com. Registration fees include conference materials, guided field experiences within the operation and select meals. As of going to print, prices have not yet been released. The Summit is open to anyone aged 18 or older. The package cost does not include theme park admission or resort stay.
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Images copyright Disney Institute.
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