Disney Institute to Hold Walt Disney World Customer Experience Summit

Disney Institute announced this week that they will be hosting a Customer Experience summit at Walt Disney World Resort.  The event will take place at Disney’s Grand Floridian Resort & Spa from May 23 – 26, 2017.  The event will be a fully immersive learning event offering attendees a first hand look at Disney business insights and strategies as well as how Disney excels in fields such a leadership, service and employee engagement.

An all-star cast of Disney senior executives will be on hand to share real-world examples of how they bring the Disney approach to their roles.  The speakers include:

• George A. Kalogridis, president of Walt Disney World Resort
• Rachel Hutter, vice president of worldwide safety and health, Walt Disney Parks and Resorts
• Paul Richardson, senior vice president of human resources, ESPN
• Beth Scott, vice president of food and beverage experience planning & integration, Walt Disney Parks and Resorts

This year’s Summit will also offer guests field experience opportunities throughout Walt Disney World theme parks where they can observe the customer-service that Disney is so renowned for in action.  Here’s just a few examples of the practical experiences on offer:

• Go underground at Magic Kingdom to find out how Cast Member work to serve their guests.
• Learn about the unique services that guests experience at several of Disney’s most renowned attractions.
• Discover how the guest experience has evolved through customer touchpoints during a visit to Be Our Guest Restaurant in Magic Kingdom.
• Go behind the scenes at Disney’s Animal Kingdom to learn how systems ensure the delivery of top-notch service to guests.

Interested guests can register at  DisneyInstitute.com.  Registration fees include conference materials, guided field experiences within the operation and select meals. As of going to print, prices have not yet been released.  The Summit is open to anyone aged 18 or older.  The package cost does not include theme park admission or resort stay.

Planning a trip to Disney? Fill out our form below to receive your FREE quote.

Find articles like this helpful? Then why not consider booking with an Authorized Disney Vacation Planner? As an agent with MickeyTravels, I’ll be on hand to help you with everything from finding your perfect package to nabbing those hard-to-get dining and Fastpass reservations.  Best of all my services are absolutely FREE. Get in touch at 1.800.801.4025, via email at mroden@mickeytravels.com or follow along on Facebook.

Images copyright Disney Institute.

Let our friends at Destinations to Travel help you book your next Disney Vacation. They are the preferred Travel Agency of Chip and Company and Disney Addicts, and who we use ourselves.

Get started below for your FREE No Obligation Quote.

Book With our friends at Destinations to Travel

Who is your Travel Agent?(Required)

Let us pick for youEric HilesStacy ReedAbbey JohnsonAlisa SullivanAlli WillisAmanda FolsomAmanda VannAmber BrillhartAmber FisherAmy SieburnAndrea SmithAngela AndersonAngie BaycuraAnna PetrilliAnnabelle DuboseApril StefanskiAshley RamseyBeth ParsonsBetsy SantoroBrandie McQueenBrian BuckleyBridget HatchBryan SchwartzCandice SneedCarrie ButlerCarson DockumCasey BoltCharleen HortonChelsea RoyChelsea WuebkerChris BoyerChristie GrubeChristina FratturaChristina SmithCourtney WhiteCraig YoderDan MercedDanielle NorcrossDarby MouritsenDavid ForrestDeborah AlvaradoEmilee BiegelEmily MorrisFaith HakesGail HatchGreg MatzkerHelen HummerHolly CurryJackie CavistonJaclyn PepitoneJamie SwansonJeanine JordanJeff CallahanJenni MaierJennifer BrownJennifer StephensonJennifer StoessnerJessica HatfieldJessica HuffJessica WunderJoe GuertinJon CarpentierJoseph SliwaJulie McCombJustin BrownKat AttridgeKathryn EberhartKathy AndersonKatie HarrellKatie PrevotKayla CookKelsey SullensKim HelmsKimberly HutchinsonKristi GallagherKyle RamsdenLauren DewlenLeanne MonterLinda DurhamLindsay AckermannLindsey VromanLissette BritoLori HardyMallory MorrisonMandi QuinnMaranda PerkinsMarisa AlvaradoMegan TeismannMeghan BlairMelissa ReedMichele KlineMike BeyerMissy McCormickMisty DickersonNancy CasteelNicole ThorntonPatrick O'ConnorPaul SulPeyton Ward-KubikRaylene CooganRegan OstranderRobbie BulusRobert ThomasSara SolbergSarah McCandlishShanna BrowningShelley BennettShelly MetzStacy CristStacy KrzyminskiStacy SmithStephanie DraganoStephanie FerencStephanie WalshSusannah McCordTara SlusserTerri MillerTiffany DobraskiTiffany DrenkhahnTina FarmerTonya LesiukTracy DaneTroy DuncanVeronica RenteriaVicki FesslerWendy CarllWendy HauserWendy KellehanWendy Shelley

Name(Required)

First Last

Email(Required)

Phone(Required)

Destination(Required)

Walt Disney WorldDisneyland ResortDisney Cruise LineAulani, A Disney Resort and SpaAulani, A Disney Resort and SpaUniversal FloridaUniversal HollywoodRoyal Caribbean, Carnival, Norwegian or other Cruise LineI don't know yet

# of Adults(Required)

# of Children(Required)

Check-in-Date(Required)

MM slash DD slash YYYY

Check-out-Date(Required)

MM slash DD slash YYYY

Comments, Questions or Special Requests

Comments

This field is for validation purposes and should be left unchanged.

Δ

For the BEST in Disney, Universal, Dollywood, and SeaWorld Theme Park News, Entertainment, Merchandise & More follow us on, Facebook, Instagram, and Youtube. Don't forget to check out the Chip and Company Radio Network too!