A Disney employee is off the job after being arrested for stealing from tourists. Investigators say the woman would help visitors check in to Disney’s Saratoga Springs and Old Key West resorts, but guests had no idea she was using a device to steal their credit card information.
Investigators say the woman was found with at least 15 skimming devices and prosecutors say the Disney worker is responsible for $83,000 in losses.
The employee admitted she stole the credit card numbers, but claims she never made any purchases; she just sold the information. She signed a plea agreement last Thursday that will send her to jail.
Disney is changing the way it watches its employees after the worker was caught stealing credit card information from guests for months. Ana Rosa worked as a hotel receptionist at both the Saratoga Springs and Old Key West resorts. Detectives say she had stolen credit card numbers from 173 guests in a four-month period last year.
“It does kind of bother me about Disney, because Disney is the happiest place on earth and you’re like, ‘Oh, great, credit card information stolen,” tourist Beth Divirgilis said.
Rosa told Orange County deputies she bought a card skimming device from a merchant at a flea market. She paid him $200 and also gave him four free Disney passes.
Rosa told authorities she plugged the device into the computers at the front desk. When guests’ credit cards were swiped, the skimming device captured their information. She then handed the info to another man, who paid her $500 a month.
Guests did not know their identities were stolen until charges started popping up on their credit cards. Investigators said the thieves typically use the numbers to make online purchases or create new credit cards.
WFTV tried to talk to Rosa, but she was not home Wednesday. A Disney spokesperson said she is no longer an employee and new measures have been put into place to protect guests.
WFTV asked Disney if it planned to reimburse the guests. A spokesperson said they don’t have any victim information and the case is currently under investigation.
Rosa will have to serve at least two years in prison as part of the plea deal she signed. Her actual sentencing will be next month.
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You probably want to contact the Orange County Sheriffs Dept
Any one know when the transgressions occurred? We have stayed at Saratoga a number of times and I'd like to just verify that nothing was hokey with my credit cards or those of my traveling companions.
Wow Jeff! Glad they were able to catch it..I am always leery about giving out my CC
Uh, yeah, in 2001 this happened to me AT Old Key West. Disney did nothing for me when I reported it to their loss prevention.
My credit card company caught the $500 furniture gift card purchase on line. They called me to verify if I had made the purchase? I was still at WDW when they left the message for me in Hawaii.
Two weeks later upon returning home, I called the credit card company back. They had denied the purchase because I did not respond to them.
How did the credit card company know? They said several guest's credit cards were used within hours of each other. They ended up de-activating my card, and set up a new account.
So, nine years later, it's still a problem at Old Key West.
Uh, yeah, in 2001 this happened to me AT Old Key West. Disney did nothing for me when I reported it to their loss prevention.
My credit card company caught the $500 furniture gift card purchase on line. They called me to verify if I had made the purchase? I was still at WDW when they left the message for me in Hawaii.
Two weeks later upon returning home, I called the credit card company back. They had denied the purchase because I did not respond to them.
How did the credit card company know? They said several guest's credit cards were used within hours of each other. They ended up de-activating my card, and set up a new account.
So, nine years later, it's still a problem at Old Key West.