I am just about into the two-week window of my upcoming trip to Disney World. I have my notebook ready and I am going through my checklist. Being a planner, and ok a little OCD, I always check, double-check and triple-check the most important details.
While involved in this process the other day, I went into my profile page at Disneyworld.com, logged in and clicked on “My Reservations.” I have logged into this location many times while planning our trip and verified all of our dining reservations. As I checked through my itinerary and compared my confirmation numbers in my spreadsheet to those under my dining reservations, I discovered one was MISSING. Even worse than that, it was my LE CELLIER dinner reservation.
I tried to calm myself and convince myself that there was a logical explanation. I calmly dialed 407-WDW-DINE and assured myself that it would be alright since I have a confirmation number and, by golly, that is gold as far as I am concerned.
A very nice young man answered the line and his attitude already put my nerves at ease. I explained that one of my reservations was missing from my online reservation listing. He asked me if I happened to have a confirmation number for the reservation. My answer was a proud and emphatic YES. I gave him the number and he looked it up. He told me how many people had been calling with the same problem and he was rather enjoying playing with them at their expense – but only in fun. He said, “Well, no wonder you’re upset, your reservation is for Le Cellier, it is a miracle you are still on that end of the phone.” I laughed with him and he assured me that I had nothing to worry about.
Apparently, the Disney Dining reservation system had a glitch one day that affected all reservations made that day from home computers. He assured me that he could see the reservation. I told him that I was very glad he could see the reservation but I was worried about the cast member who would be working the check-in stand at Le Cellier. He assured me that if he could see the reservation, the restaurant check-in system would see it also.
I was very relieved when I hung up the phone. I had been quite worried but it turned out to be another positive experience when dealing with Disney staff. If you have a dining reservation that seems to have disappeared, just call Disney Dining. I am sure you will feel much better after you do.
- Ask a Disney Question: When can I make advanced dining reservations? (chipandco.com)
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