Disney Cruise Line has extended the future cruise credit offer for guests whose sailing was impacted by COVID-19.
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Guests who had their cruise cancelled were previously offered the choice of either a future cruise credit equal to 25%, 125% or 150% of their original voyage fare to be used by March 31, 2022, or a full refund. The future cruise credit is now extended from sailings commencing prior to May 31, 2022 to sailings that depart by September 30, 2022.
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SeaMail is being sent to guests letting them know about this extension. Take a look at a sample email being sent:
“Dear [Guest],
All of us at Disney Cruise Line hope you and your family are staying well. We are reaching out with important information about the cruise credit you were previously provided.
When your sailing was cancelled due to the pandemic, you were offered the choice of either a future cruise credit* equal to 125% of your original voyage fare or a full refund. We are now extending the use of your future cruise credit from sailings commencing prior to May 31, 2022 to sailings that depart by September 30, 2022.
Your credit has been automatically updated. If you have not done so already, your travel agent may place a reservation on hold by applying it as a payment option when booking a new reservation. Once your modified reservation is paid in full, any remaining future cruise credit will be applied to your shipboard account as a non-refundable onboard credit.
If you have any questions, please contact your travel agent. Sailings are currently available through spring 2022 with additional eligible sailings to be released at a later date.
We appreciate the planning that goes into a cruise vacation and hope you enjoy this additional time to travel. We look forward to welcoming you aboard as soon as we can and making magic for you and your loved ones.
Sincerely,
Cast & Crew
Disney Cruise Line”
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