In a statement released from Disney, they talk about upcoming changes that will affect your Disney World Vacation. The biggest news is the cancelation of all dining reservations, experience bookings, Disney dining plan and FastPass+ selections.
Some of the information we already know and the other is new information. I just put it all together in one big post for you broken up so you can jump to the section that pertains to you…
Update on Walt Disney World Resort Operations — Including Theme Parks and Water Parks
Following the recent reopening of Shanghai Disney Resort and Disney Springs at Walt Disney World Resort, we’re pleased to share that more Disney magic is coming back. On May 27, we submitted a proposal to the Orange County Economic Recovery Task Force in Florida describing our approach for a phased reopening of Walt Disney World Resort theme parks planned to begin on July 11th.
Upon reopening, theme parks, Disney Resort hotels, restaurants, attractions, experiences and other offerings may be modified and will be limited in capacity and subject to limited availability or closure, based on direction from health experts and government officials to promote physical distancing.
Attractions, experiences (such as shows, parades and fireworks), services and amenities may have limited availability or may remain closed. We will provide more information as it becomes available. We reserve the right to cancel any reservations, admission media or purchases and provide applicable refunds.
We know many of you are excited to return to the magic and make new memories with your family, friends and loved ones. As a result of limited capacity, we have made the difficult decision to cancel all existing dining reservations and experience bookings, including Disney dining plans included in packages, through the end of the year.
Unfortunately, due to capacity reductions, the following will be canceled:
- Dining reservations
- Offerings and experience bookings such as behind-the-scenes tours
- Disney dining plans included in packages
- All FastPass+ selections
In addition, upon reopening, Extra Magic Hours will be temporarily suspended.
Select third-party owned and operated restaurants and experiences may not be canceled.
We will also shift from a 180-day booking window to a 60-day booking window for dining and experience bookings going forward to allow Guests to make their plans closer to their visits.
We will reopen dining and experience bookings with more limited numbers closer to when the parks reopen.
We understand how much excitement, thought and time goes into planning a Disney vacation and realize some of these changes may be disappointing. Please know we will be here to help you, as we remain focused on delivering a wonderful experience for everyone who visits.
Please be sure to check back here for the latest information.
Our focus remains on the health and safety of the entire Disney community—including the well-being of the Cast Members who are caring for and securing our parks and Resorts during the closure. We’re currently evaluating new and enhanced safety measures to help us all stay well.
Below, you’ll find information on impacts to current and upcoming plans. Please continue to check back for additional updates.
We appreciate your patience and understanding.
Resorts
Disney Vacation Club properties at Walt Disney World Resort and Disney’s Fort Wilderness Resort & Campground will begin to reopen to Members and Guests on June 22.
Disney Vacation Club properties in Vero Beach, Florida and Hilton Head, South Carolina will open to Members and Guests on June 15th.
Existing dining reservations, experience bookings, Disney dining plans and FastPass+ selections will be canceled. In addition, upon reopening, Extra Magic Hours will be temporarily suspended.
Select third-party owned and operated restaurants and experiences may not be canceled.
Plans to support required physical distancing as well as enhanced cleaning measures, along with a number of other safety and cleanliness protocols, will be implemented as part of this planned phased reopening.
Tickets
When the parks reopen, park attendance will be managed through a new park reservation system. To enter a park, both a park reservation and valid admission for the same park on the same date is required. More details about this new reservation system will be available soon.
Existing dining reservations, experience bookings, Disney dining plans and FastPass+ selections will be canceled. In addition, upon reopening, Extra Magic Hours will be temporarily suspended.
Select third-party owned and operated restaurants and experiences may not be canceled.
At this time, we are temporarily pausing new ticket sales so we can focus on Guests with existing tickets. Existing ticket holders and Annual Passholders will be able to make reservation requests in phases before new tickets are sold; we’ll be reaching out to these Guests soon to provide additional details. We will resume new ticket sales after that period of time.
Unexpired multi-day theme park tickets with unused days, or date-specific theme park tickets with a valid use period beginning March 12, 2020 through the end of the actual closure period will automatically be extended to use any date through December 15, 2020. If you are unable to visit by December 15, 2020, you may apply the value of a wholly unused ticket toward the purchase of a ticket for a future date.
Florida Resident Discover Disney Tickets may be used through September 30, 2020.
Guests who have purchased tickets for Disney After Hours, Disney Villains After Hours, Disney Early Morning Magic and Disney H2O Glow Nights from March 16, 2020 through the end of the actual closure period will be automatically refunded.
For ticket orders, express shipping and standard shipping will be delayed due to the closure.
Disney Resort Rooms and Packages
At this time, we are temporarily pausing Disney Resort hotel reservations so we can focus on Guests with existing reservations (Disney Vacation Club Members can still make new reservations). We will resume new hotel reservations after that period of time.
To provide additional flexibility, we are waiving Disney-imposed change and cancellation fees up to the date of check-in for reservations with arrivals through the closure period.
To find out what’s happening at Disney Resort hotels – including updates to Resort activities, recreation, rentals and pool cabanas – please contact your travel professional.
Dining & Other Experiences
At this time, dining and other experience reservations are not available. Reservations will resume at a later date.
Existing dining reservations and experience bookings will be canceled. We have also made the difficult decision to cancel and temporarily no longer offer Disney dining plans. We will update your reservation to reflect the removal of the dining plan from your package. The package price will be adjusted accordingly. You will receive a refund if you have already paid in full or a reduction in the amount due if you have not yet made the final payment.
Select third party owned and operated restaurants and experiences may not be canceled.
Important Update to Booking Window
When reservations resume, Guests will be able to make dining and experience reservations up to 60 days in advance to allow guests to make their plans closer to their visits.
All pre-paid dining and experience reservations impacted by the closure will be automatically refunded.
Reservations made at locations impacted by the closure will not be charged a cancellation or no-show fee.
FastPass+
As a result of the COVID-19 impact, the FastPass+ service will be suspended for the time being as we plan to use additional queue space to manage capacity at our attractions and maintain physical distancing. We will automatically cancel existing FastPass+ selections and share any future updates on the service at a later date. Also, please note that upon reopening, Extra Magic Hours will be temporarily suspended.
Disney is reaching out to guests affected by these updates with additional information and details on options, including refunds. They understand how much excitement, thought and time goes into planning a Disney vacation and realize some of these changes may be disappointing. Please know they will be here to help you, as they remain focused on delivering a wonderful experience for everyone who visits.
You can visit a new “Know Before You Go” hub at DisneyWorld.com/Updates, where you can find the latest updates on our operations and offerings, including details on how to modify your plans. If you booked through a third-party, we recommend you reach out directly to your travel professional or ticket seller.
We appreciate your ongoing patience and understanding as we continue to keep the well-being of guests and cast members in mind. Stay tuned for more information over the next few weeks on how to use the theme park reservation system and other tips to be aware of prior to your visit.
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