Walt Disney World Updates DAS Program with New Video Chat Guidelines

Disney Refreshes Disability Access Service (DAS) Page with Clearer Video Chat Registration Details

Disney World has rolled out a fresh update to its Disability Access Service (DAS) information page, and this time, it’s packed with helpful details for guests planning to register through live video chat before their next visit to Walt Disney World. The revised page gives a full rundown of how the process works, who qualifies, and what technology guests will need to get started.

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A new look at live video registration

The update expands on what was once just a brief mention of online registration, adding step-by-step instructions for completing the process virtually. Guests will now find clear expectations about what’s required before joining the video chat:

• Registration hours: Available daily from 7:00 AM to 8:00 PM Eastern Time
• No recordings: Recording the session isn’t allowed
• Age requirement: Guests must be 18 or older to complete registration for themselves or someone else
• Presence required: The guest needing DAS must be present for the chat
• Account setup: A Disney account with valid park admission linked for each member of the party is required
• Zoom needed: Mobile users must have the Zoom app installed to complete the chat
• Accessibility options: Screen reader support and text chat are available for guests with hearing or vision disabilities
• Language: Video registration is currently offered only in English

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The updated page also fine-tunes the registration flow to make things clearer for first-time users. Here’s what guests should know:

• Registration can begin up to 60 days before your park visit
• There’s no in-person DAS registration option, but guests can complete the video chat while at the park if they haven’t registered early
• Cast Members will talk one-on-one with guests to determine eligibility and explain available accommodations
• A photo of the registered DAS guest will still be taken during registration
  DAS remains limited to four total participants — the registered guest plus up to three others
  
  
  

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