Universal Orlando Enhances Accessibility at Halloween Horror Nights with New AAP Kiosks

Attraction Access Point Kiosks Offer Return Times for Haunted Houses

Universal Orlando has taken a significant step toward enhancing the experience for guests with disabilities at this year’s Halloween Horror Nights by introducing new Attraction Access Points. These points allow eligible guests with Disability Access Cards to receive return times for the haunted houses via two conveniently located kiosks, one on each end of Universal Studios Florida. This new service, photos of which were posted on social media during team member previews, is designed to make the event more accessible and enjoyable for everyone.

Related: First Look at the 2024 Halloween Horror Nights Food & Beverages

Navigating Halloween Horror Nights can be challenging, especially since many of the haunted houses are located in backstage areas, resulting in extensive walking. For guests with disabilities, this can be particularly difficult. The introduction of these kiosks means that guests no longer need to physically travel to each haunted house to secure a return time for the house. Instead, they can use the centrally located kiosks to obtain return times for each house, allowing them to enjoy other parts of the event or take a break while waiting.

To use the new kiosks, guests must have the IBCCES Individual Accessibility Card (IAC), which is required for requesting attraction queue accommodations. The process for qualifying for the card are as follows:

• The IAC can be obtained by registering at www.accessibilitycard.org within 30 days of visiting the park.
  • The registration process includes completing an online application and uploading necessary documentation.
• Once all the IAC requirements are met, a Universal Orlando Team Member will reach out to discuss specific accommodations for the guest.
  • Note that only IBCCES can issue the IBCCES Accessibility Card, not Universal Orlando. Once the card is obtained, Universal will utilize the information from IBCCES to explore accommodations for each qualifying guest.

Related: Halloween Horror Nights Sets Descend on Universal Studios Ushering in a Season of Screams

With these new accessibility kiosks, Universal Orlando is making Halloween Horror Nights more inclusive, ensuring that all guests can enjoy the thrills and chills of this iconic event without unnecessary strain. This is another positive step in Universal’s commitment to accessibility and guest satisfaction, allowing more people to fully experience the excitement of Halloween Horror Nights.

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