Gideonโs Bakehouse Owner Steve Lewis Addresses Recent Workplace Concerns at Disney Springs Location
Steve Lewis, the owner of Gideonโs Bakehouse, has recently released a statement in response to allegations of a challenging work environment within the popular bakery chain at Disney Springs.
This is after releasing a statement last week on the False allegations of a dangerous and toxic workplace. You can read the statement here.
Related โ Employees at Patina Restaurant Group in Disney Springs Restaurants Announce Campaign to Unionize
Here is the post from Gideonโs Bakehouse owner Steve Lewis:
Hi! Me again. Itโs been quite a week. It took me a while to make this post. First, I needed to make sure my team was ok. Second, I needed to speak with a clear head. Admittedly, Iโve been mad. Iโve been hurt. Iโve been numb. I donโt want to talk to you from that place. I only know how to be authentic with you, and I needed time to collect myself. This is not a company post. Gideonโs has never acted like a traditional business. Itโs a little personal project I started alone, born from the grief of heartache. For me, Gideonโs Bakehouse feels like youโve come to my home, and Iโve made something just for you โฆ only now I have 180 people in the kitchen helping me out.
For anyone wondering what Iโm talking about, the brief: Someone hiding behind the shield of anonymity created a social media account making a laundry list of accusations about the Flagship Gideonโs shop, ranging from misleading to blatantly false to simply petty. Itโs important to note: This person does not work for Gideonโs and is not representative of my crew. Every good store discusses improvements, and no one on the Gideonโs team does it through personal attacks and drama. While most of you saw through the claims very quickly, helping to deescalate things, Iโd still like to briefly address a few topics.
Pay: If youโre not sitting in front of us accepting a position, itโs NYB. As for the wage/tipping controversy, this is an industry conversation, not a Gideonโs conversation. Our approach is incredibly standard, though it consistently benefits my staff more than most jobs because weโre fortunate enough to have a full line, and then some, from open to close every day 365. Health & Safety: Weโve passed every single inspection since day one. There is no debate anyone can reasonably have here. Not to mention, you can see the store yourself. Both locations are almost completely visible to the public.
LGBTQ+ Support: As the son of a beautiful gay parent, accusations of discrimination are not just a colossal no, but the quickest tell that the claims werenโt coming from an honest place. There is none of this in my house, now or ever, full stop. Much of our staff is proudly part of the community, and we have their backs. Weโve celebrated Pride weekly for years, even when you know how I feel about color, but representation is fundamental. Manager Slurs: This was a false personal attack and outright lie that hurt someone with a good, hard-earned reputation. Itโs appalling, and I sincerely apologize to this manager. You and your family didnโt deserve to read such a thing.
The CEO Fat Cat: I want to bring this up because itโs part of Gideonโs culture and a conversation I have with each person in every hiring interview. I am not a modern-day capitalist, meaning I donโt believe in squeezing to the top. We need to stay healthy, of course, but Gideonโs wasnโt created for enrichment. I wonโt cut labor by automating production. I refuse to ship or deliver, prioritizing the in-person experience. I declined all offers to open more locations. Franchises arenโt my thing. Weโre a proud part of Central Florida. We exist to create art and build community.
I understand the default belief that companies are greedy. However, weโre still just a local business trying to do our best, and our actions donโt support this narrative. I opened Gideonโs super broke in 2016. Since then, Iโve never increased my salary or taken a bonus. Earnings are invested in new and secret things that open the door for even more growth and opportunity within my team. Those are my/our values and, in my opinion, how businesses should act. Do I drive a Lamborghini? No, and wouldnโt want to. Do I have designer cats? No, theyโre just really cool looking, so donโt be jelly.
Working for the G AKA the Real Culture: Every person who works in the stores knows that I only have three job requirements. Quality Control. Keep the Store Handsome. Treat Everyone Like Family and Friends. That last one works towards guests and each other. I do not hire salespeople. There are no scripts. There are no metrics you must achieve. I donโt need my team to talk about Gideonโs. I want them to talk about X-men 97 (killer), favorite local restaurants, and sharing pet photos. I want guests and my crew to get to know each other. Thatโs the job โ period. Everyone on our team hears this directly from my mouth. I trust each individual I hire to bring those ideals to their workplace, and you know our crew. Theyโre incredible. They are asked to care about the guest. Care about each other. Care about themselves. No one of those asks is more important than the other. Thatโs how we treat each other, from top to bottom.
Thanks for letting me say some things. Gideonโs isnโt perfectโnothing is. But wow, do we really really try. Doing the right thing is important on all levels of what we do. And in talking to so many of my peers this week, Iโm not the only one. I donโt want to see this happen to anyone else. We have a community too large for my tiny brain to process, so we made it through an attack like this. Not every small business is in such a position, and that frightens me.
My biggest love and praise go to my teams. Iโm sorry we had to go through this together, but weโll be all the better for it. End Market 4Ever! The Kitchen Crew works miracles, from Cookie toppers to Bakers! Gideonโs at Disney Springs brings the magic every day! Applause for the smooth stylings of the Merch Team! How about the madness of our Art Department of one?! And my Leadership Team, thank you for holding it all together, not just today but always. Iโm a rambling pot of half-baked ideas without you.
Let our friends at Destinations to Travel help you book your next Disney Vacation. They are the preferred Travel Agency of Chip and Company and Disney Addicts, and who we use ourselves.
Get started below for your FREE No Obligation Quote.
Book With our friends at Destinations to Travel
For the BEST in Disney, Universal, Dollywood, and SeaWorld Theme Park News, Entertainment, Merchandise & More follow us on,ย Facebook, Instagram, and Youtube. Don't forget to check out the Chip and Company Radio Network too!