Earlier this week, many people attempted to plan their trips to Walt Disney World by using the new online reservation system. Florida’s Disney theme parks reopen next month and some were hoping to go there this summer. Unfortunately, the online reservation system is off to a rocky start with potential guests trying to plan their vacation.
According to user complaints on social media, the Disney Park Pass System informed some individuals that all reservations were booked until February 2021. Many of those who used the new online reservation system say they waited for hours to access it. But by the time they were able to get in, these users claim that some days and attractions were booked to capacity. These customers were met with either a “Just a Moment” message or faced with a blank screen.
On Monday, Disney made the system available first for people with a previous resort reservation. If you unable to make a reservation on Monday, then most likely it wasn’t your turn to make reservations yet. For those wondering who can go next, the online reservation system will be available for annual passholders this Friday and then for the general public on Sunday.
The spokesperson does reassure the public that they should revisit the system later. The Disney Park Pass System allows a user to book visits as far out as September 2021. More space will be available for annual passholders and the public later this week.
Disney is encouraging guests with any issues to contact them directly either by phone or online support.
Source: CBS News
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I love how the spokesperson says to call when experiencing issues. What do you do when you experience issues calling? I always get the “all circuits are busy” recording lol
When can travel agent start making reservations for 2021 please email LisaGriffith1960@gmail.com
We are DVC membes we have a room booked for OCT 2020 but can buy park tickets. I booked my room in Nov 2019 it would have been nice for Disney to allow guest with existing room reservation to buy tickets.
Well the spokesperson is full of garbage. It was my time, it took me 4 hours and 20 minutes and the system did not work correctly with Safari. I needed to re-log in with google chrome and when I did, it told me everything was sold out for over 30 minutes of trying. Finally, like magic, it worked and I was able to book. To say there were no issues is a total lie.